Refund Policy

At ShobBD, customer satisfaction is our priority. This Refund Policy explains when and how you can expect a refund for your order.

Eligibility for Refund: You are eligible for a refund if the product you received is damaged, defective, or significantly different from what was ordered, the wrong item was delivered by mistake, or your order was cancelled before it was shipped.

Refund Process: To request a refund, please contact our support team within 3 days of receiving your order via phone, WhatsApp, or the support ticket system, along with your order number and, if applicable, photos of the damaged or incorrect item. Our team will review your request within 1 to 2 business days and notify you of the outcome.

Refund Method: Once approved, refunds for online payments are credited back to the original payment method within 5 to 10 business days. For Cash on Delivery orders, refunds are processed via bKash, Nagad, or bank transfer as agreed with the customer.

Non Refundable Cases: Refunds are not applicable for change of mind after the product has been used, items returned without original packaging or accessories, or requests made after the eligible refund window has passed.

Contact Us: For any refund related queries, please contact us at rasel@shobbd.com or +8801740262730.